Property Policies

Room Reservation Policy

Deposit Policy

One night deposit will be taken at time of booking for all standard reservations. Advance purchase and other promotional discounted rates may require payment in full at time of booking.

Remaining anticipated room + tax balances are due 24 hours prior to arrival, and your credit/debit card will be automatically authorized for this amount at that time.

Cancellation & Modification Policy

Based on your specific travel dates, the cancellation & modification policy is either 5 or 10 days prior to arrival. Group reservation cancellation & modification policy is 45 days prior to arrival.

Our standard cancellation policy is 5 days prior to arrival. Reservations with travel dates during peak season and certain holiday periods are subject to a 10-day cancellation policy. Reservations that are canceled within this period will forfeit their deposit. Reservation modifications are subject to the same cancellation policies and penalties.

Any reservation canceled 72 hours or more after time of booking is subject to a $25 + tax administrative fee.

Advance purchase and other promotional discounted rates may be non-refundable after the reservation has been booked.

No-Show Policy

No-show reservations will forfeit their first night deposit plus taxes. Payment will also be collected for the remaining balance for the total number of room nights reserved, less applicable taxes.

Peak Season Travel Dates:

  • January 1 - March 31

  • 2nd from last weekend in June – Labor Day.

Holiday Travel Dates:

  • New Year’s Day                                  

  • Martin Luther King Jr. Weekend (Friday – Sunday)

  • President’s Day Week (Friday preceding President’s Day through following Saturday)

  • Easter Week (Friday preceding Easter through following Saturday)

  • Memorial Day Weekend (Friday – Sunday)

  • July 4th Week (entire summer season is subject to 10-day policy)

  • Labor Day Weekend (entire summer season is subject to 10-day policy)

  • Columbus Day Weekend (Friday – Sunday)

  • Veteran’s Day Weekend (Thursday – Saturday)

  • Thanksgiving Week (Wednesday before Thanksgiving through Saturday)

  • Christmas Week (Friday preceding Christmas Day through January 2nd)

a red door and two chairs on a porch
a bathroom with a shower, toilet and sink

ADA Amenities

Room Types:

  • Standard King - Room 15

Request a ground floor, ADA room by calling us directly at 518.251.2451


Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  • Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms

  • Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs

  • Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type

  • Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems

  • Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

  • If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find on our Contact Us page.


  • We offer wheelchair access. The public entrance and accessible guest room (Room 15) is wheelchair accessible.

  • We do not have power-assisted doors, wheelchairs, or portable stools available.

  • We permit motorized wheelchairs

  • Public restrooms are not wheelchair accessible.

  • We do not have ramp access self operating lifts.

  • There is one parking space designed for accessible parking, however, there are multiple parking spots just as close to the ADA accessible room.

  • There is room for a van with a side ramp at the accessible parking spot.

  • There is no underground parking or elevators on the premises.


  • There is an accessible route from the accessible public entrance to the accessible guest rooms.

  • There is an accessible route from the accessible public entrance to the registration area.

  • We do not provide accessible transportation to/from hotel with advanced notice.


  • The hotel is not a fragrance free environment.

  • This is a non-smoking hotel.

a dog laying in bed under the blanket

Pet Policy

We understand how important it is that every member of the family comes along on trips, and that includes our four-legged family members too. We allow pets in ONLY our 1 and 2 bedroom kitchen suites.

In order to reserve a Pet Friendly room, you MUST reserve directly with the hotel by calling 518-251-2451. We charge a $75 fee per stay for a pet and require this fee to be paid before sending your room number and key code for your stay.

We ask that pets not be left in the room unattended unless they are crated while you are gone. Any excessive damage caused by pets may result in a additional fee.

Alpine Lodge Logo
264 Main Street
North Creek, NY 12853
Phone: 518.251.2451
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