Our

Property Policies

Room Reservation Policy

We require a valid credit card and a deposit of 1 night’s stay upon booking.

We offer AAA/Military Discount Rates via our website or by request on the phone. Guests must book directly to receive these discounts.

Check-in time starts at 3pm. Checkout time is by 11am. All rooms are non-smoking and we strictly uphold this. Guests found smoking, vaping, or using marijuana in their rooms will be fined $250

Cancellation Policy

All reservations must be canceled at least 5 days in advance to check-in. In order to cancel, you must contact the hotel directly 5 days prior to your arrival date in order to get a full refund. Late cancellations will be charged the full amount. Please note our advanced purchase rate is non-refundable.

Guests understand that when booking the Advanced Purchase/Non-Refundable Rate they will not be able to receive a refund for a cancellation under any circumstance.

If you need to cancel your reservation for ANY reason, please call us during business hours (7 am – 9 pm). You MUST receive a Cancellation Number to confirm we have canceled your stay.

Late Cancellation – Late cancellations are charged the full amount.

No-Show – If you do not check in or contact us by the check out time, you will be charged the full amount.

a red door and two chairs on a porch
a bathroom with a shower, toilet and sink

ADA Amenities

Room Types:

  • Standard King - Room 15

Request a ground floor, ADA room by calling us directly at 518.251.2451

RESERVATIONS

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  • Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms

  • Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs

  • Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type

  • Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems

  • Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

  • If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find on our Contact Us page.

WHEELCHAIR USERS

  • We offer wheelchair access. The public entrance and accessible guest room (Room 15) is wheelchair accessible.

  • We do not have power-assisted doors, wheelchairs, or portable stools available.

  • We permit motorized wheelchairs

  • Public restrooms are not wheelchair accessible.

  • We do not have ramp access self operating lifts.

  • There is one parking space designed for accessible parking, however, there are multiple parking spots just as close to the ADA accessible room.

  • There is room for a van with a side ramp at the accessible parking spot.

  • There is no underground parking or elevators on the premises.

MOBILITY

  • There is an accessible route from the accessible public entrance to the accessible guest rooms.

  • There is an accessible route from the accessible public entrance to the registration area.

  • We do not provide accessible transportation to/from hotel with advanced notice.

ENVIRONMENTAL

  • The hotel is not a fragrance free environment.

  • This is a non-smoking hotel.

a dog laying in bed under the blanket

Pet Policy

We understand how important it is that every member of the family comes along on trips, and that includes our four-legged family members too. We allow pets in ONLY our 1 and 2 bedroom kitchen suites.

In order to reserve a Pet Friendly room, you MUST reserve directly with the hotel by calling 518-251-2451. We charge a $75 fee per stay for a pet and require this fee to be paid before sending your room number and key code for your stay.

We ask that pets not be left in the room unattended unless they are crated while you are gone. Any excessive damage caused by pets may result in a additional fee.

Alpine Lodge Logo
264 Main Street
North Creek, NY 12853
Phone: 518.251.2451
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